Shipping Policy

At Alphi , we are dedicated to delivering every order with the highest standards of safety, efficiency, and reliability. Once an order is confirmed, our logistics team carefully prepares the products under strict hygiene protocols, ensuring compliance with international ISO regulations and halal certification requirements. Shipments are arranged through trusted logistics partners via air or sea freight, depending on the destination, to guarantee both freshness and cost-effectiveness.

Delivery times may vary based on the country and customs procedures; however, we always strive for punctual and secure deliveries, keeping our clients informed at every step. Shipping costs are calculated transparently according to order size, weight, and destination, with no hidden fees. To support smooth customs clearance, all necessary documentation, including health certificates and product specifications, is provided.

Every shipment is issued a tracking number, allowing customers to monitor their orders in real time. In the rare case of damages or discrepancies, clients are encouraged to contact us within 48 hours of receipt so that we can resolve the issue promptly, either by replacement or compensation. With this policy, we aim to ensure peace of mind for every customer, from the moment of purchase until the order safely arrives at its final destination.